Privacy Policy - RPet Flake

Privacy Policy

By means of this Privacy Policy, RPET FLAKE, S.L. (hereinafter, “RPET FLAKE”) informs you about the processing and protection of the personal data of users and customers that may be collected while browsing this Website .

RPET FLAKE, as RPET FLAKE of this Website, guarantees compliance with current regulations on the Protection of personal data, being, on the one hand, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter, the “GDPR“), and on the other hand, the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the Guarantee of Digital Rights (hereinafter, the “LOPDGDD“).

Use of the Website implies acceptance of this Privacy Policy, as well as the conditions included in the Legal Warning.

1.- IDENTITY OF THE DATA CONTROLLER

Identity of the data controller: RPET FLAKE, S.L. (hereinafter, “RPET FLAKE”).
TAX IDENTIFICATION NUMBER: B02555555
Registered office: Calle Lisboa 5, 16400 Tarancón (Cuenca)
Contact: privacidad@rpetflake.com

2.- PRINCIPLES APPLIED TO THE PROCESSING OF YOUR DATA

RPET FLAKE will process your data in accordance with the following principles, in line with the provisions of the RGPD:

Principle of lawfulness, fairness and transparency: RPET FLAKE will always require your consent to process your personal data. In order for you to be able to freely and unambiguously consent to each processing of your data, you will be duly and transparently informed.
Data minimisation principle: RPET FLAKE will request and process only those data that are strictly necessary to fulfil the purpose for which they are requested.
Principle of limitation of the storage period: data shall only be kept for the time strictly necessary for the purpose or purposes of their processing. In this sense, RPET FLAKE will inform you of the retention period according to the processing for which your consent is being requested, and in the event that, despite having your consent, data of an inactive user is being kept for a reasonable period of time, we will proceed to evaluate and consider its destruction.
Principle of integrity and confidentiality: your data will be treated in such a way as to guarantee its security, confidentiality and integrity. RPET FLAKE has all the technical and organisational measures in place to ensure that there is no unauthorised access to or improper use of the data of its users, by its own staff or by third parties.

3.- PROCESSING CARRIED OUT ON YOUR DATA

3.1. What data do we collect?

To browse the Website, you do not need to provide any personal data. However, in order to carry out certain actions, you will need to provide some personal data. These cases are:

When you contact RPET FLAKE through the contact forms provided on the Website, or send or direct an email to RPET FLAKE. You may be asked for:
- Name and surname(s).
- E-mail address.
- Telephone number.
- ID CARD NUMBER.

3.2. For what purpose do we collect your data and what is the legitimacy for its processing?

Depending on the services that the user requires from us, we will need to process some data or others.

When we ask you for your personal data in order to give you access to a feature or service available on the Website, we may mark some fields as mandatory, as this is data that we need in order to provide you with the service or give you access to a particular feature.

Please note that if you choose not to provide us with any of your data marked as “mandatory fields”, we may not be able to provide the requested service or you may not be able to access those services or functionalities.

Also, depending on the purpose for which your data is processed, the legal basis for the processing of your data will vary. We inform you which are the legal bases for the processing of your data according to the type of service you request in the following table.

We will process your personal data for the following purposes and with the following legal bases:

Purpose	What are the implications for your data and what is the legitimate basis for the processing?
Professional Contact and Customer Service	We only process the personal data that is strictly necessary to manage or resolve your request or application sent through the forms “Do you want to save the planet with us?” and the form “Do you have something to tell us?” or by email to info@rpetflake.com.Este processing is based on your consent (as it is the user who establishes, through a positive act of sending a request for contact, the request for a response from RPET FLAKE. In the event that the user decides to receive commercial communications, either electronically or by conventional mail, the processing of their data will be carried out on the basis of their consent, which must be: specific, free, informed and unequivocal (art. 4.11 RGPD).
Resolution on the exercise of data protection rights	RPET FLAKE provides its users with the e-mail address privacidad@rpetflake.com to send any query or request regarding data protection. In the event that you contact us to exercise your data protection rights, about which we inform you in Section 4 of this Privacy Policy, the processing of your data is legitimised by the fulfilment of the legal obligations that RPET FLAKE must comply with in order to respond to your request.
Usability and quality analysis	By accessing our Website, the user is informed that we will process their browsing data for analytical and statistical purposes, that is, so that we can understand how users interact with the Website, and thus be able to determine what improvements need to be made to it, and for this treatment, their data will be anonymised. This processing of your data does not imply the same as the acceptance of analytical cookies, which the user is free to accept in the cookie banner that appears when accessing the Website, or which the user accepts in the Cookies Policy. The legal basis that legitimises the processing of personal data for the purpose of analysing the usability of the Website and the degree of user satisfaction is the legitimate interest of RPET FLAKE.

3.3. How long do we keep your data?

Your data will be kept for the period stipulated below, unless the user requests its deletion, in which case RPET FLAKE will proceed to block it:

Purpose	Storage periods
Professional Contact and Customer Service / Resolution of exercise of data protection rights	We will process your data for as long as it is necessary to fulfil your request.
Usability and quality analysis	We will process your data from time to time for as long as RPET FLAKE is carrying out a specific usability and quality analysis or until your data is anonymised.

Regardless of whether we process your data for the time strictly necessary to fulfil the corresponding purpose, we will subsequently keep them duly stored and protected for as long as liabilities arising from the processing may arise, in compliance with the regulations in force at any given time. Once the statute of limitations has expired in each case, we will proceed to delete the personal data.

3.4. With whom do we share your data?

We inform you that your data will not be transferred, sold, rented or made available in any other way to any third party, except to RPET FLAKE’s service providers, who carry out certain activities for the company (such as, for example, the sending of communications, IT service providers, etc.), but in no case for their own purposes.

3.5. What security measures do we apply to protect your data?

The information received by RPET FLAKE through this Website will be treated with the utmost reserve and confidentiality. Likewise, RPET FLAKE has the highest priority to guarantee the security and confidentiality of your personal data.

To this end, we have adopted all the technical and organisational means at our disposal to prevent the loss, misuse, alteration, unauthorised access and theft of personal data provided through the Website.

In any case, it should be borne in mind that security measures on the Internet are not impregnable.

4.- EXERCISE OF RIGHTS OVER YOUR PERSONAL DATA AND CHANNELS AVAILABLE TO YOU

The rights that the user may exercise are those indicated below:

Request access to the data we process and store about you.
Request rectification of your personal data.
Request the deletion of all or part of your data, as well as to unsubscribe from any commercial communication that may be sent to you by us, at any time you wish.
Request the limitation of the processing of your data, specifying which one(s).
Request opposition to a specific treatment, and not to be subject to automated decisions with binding effect on you.
Request the portability of all your data, and to acquire a copy of it.

The request to exercise any of the above rights can be sent to the e-mail address privacy@rpetflake.com, with reference “Personal Data” in the subject line or, if you prefer, you can send it by ordinary mail to Av. Rey Juan Carlos I, 28, 16400 Tarancón (Cuenca).

The user may also contact the Spanish Data Protection Agency to file a complaint, if he/she considers it appropriate, by accessing its website: https://www.aepd.es/es.

5.- MODIFICATIONS TO THE PRIVACY POLICY

RPET FLAKE reserves the right to modify the information contained in the Privacy Policy at any time and without prior notice, and the User must consult it regularly. In case of modification, the date of update will be indicated at the top of the page.